Data

General Issues
Economics
Social Welfare
Planning & Development
Specific Topics
Housing Planning
Economic Development
Location
Toronto
Canada
Ongoing
Yes
Approach
Citizenship building
Consultation
Spectrum of Public Participation
Consult
Total Number of Participants
6000
Open to All or Limited to Some?
Limited to Only Some Groups or Individuals
Targeted Demographics
Low-Income Earners
General Types of Methods
Public budgeting
Planning
General Types of Tools/Techniques
Manage and/or allocate money or resources
Collect, analyse and/or solicit feedback
Specific Methods, Tools & Techniques
Participatory Budgeting
Neighbourhood Management
Legality
Yes
Facilitators
Yes
Face-to-Face, Online, or Both
Face-to-Face
Communication of Insights & Outcomes
Public Hearings/Meetings

CASE

Toronto Community Housing's Tenant Participation System

December 30, 2019 Jaskiran Gakhal, Participedia Team
December 12, 2019 marco.saracini
March 6, 2019 Scott Fletcher Bowlsby
February 19, 2019 Scott Fletcher Bowlsby
November 7, 2017 Mattleighninger
June 26, 2013 Mattleighninger
General Issues
Economics
Social Welfare
Planning & Development
Specific Topics
Housing Planning
Economic Development
Location
Toronto
Canada
Ongoing
Yes
Approach
Citizenship building
Consultation
Spectrum of Public Participation
Consult
Total Number of Participants
6000
Open to All or Limited to Some?
Limited to Only Some Groups or Individuals
Targeted Demographics
Low-Income Earners
General Types of Methods
Public budgeting
Planning
General Types of Tools/Techniques
Manage and/or allocate money or resources
Collect, analyse and/or solicit feedback
Specific Methods, Tools & Techniques
Participatory Budgeting
Neighbourhood Management
Legality
Yes
Facilitators
Yes
Face-to-Face, Online, or Both
Face-to-Face
Communication of Insights & Outcomes
Public Hearings/Meetings

Toronto Community Housing's Tenant Participation System used participatory budgeting to facilitate neighbourhood planning of social housing and development in low-income neighbourhoods which would reflect the needs of residents.

Problems and Purpose

The objective of Toronto Community Housing’s Tenant Participation System is to engage the residents in decision-making on the budget of the organization and other critical issues, including:

  1. How to allocate the resources of a large organization in ways that reflect the needs and goals of those most affected by the decisions
  2. How to raise the political engagement and collective capacity of low- and moderate-income residents
  3. How to encourage smart community development in low-income neighbourhoods

Background History and Context

Toronto Community Housing is the largest social housing provider in Canada and the second largest in North America. It is home to about 164,000 low and moderate-income tenants in 58,500 households, including seniors, families, singles, refugees, recent immigrants to Canada and people with special needs. The Tenant Participation System helps to integrate people, to allocate resources in ways that reflect peoples needs, to solve problems and find solutions for the complex challenges.

Organizing, Supporting, and Funding Entities

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Participant Recruitment and Selection

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Methods and Tools Used

Participatory Budgeting

Neighbourhood Management

What Went On: Process, Interaction, and Participation

Community Consultation Sessions on the Community Management Plan

Toronto Community Housing hosted ten community consultation sessions over four days in late October and early November of 2009. All of the participants were asked to identify their solutions for the coming years, and to choose two priorities for Toronto Community Housing to focus on. The ideas from these sessions were used to develop the plan.

Participatory Budgeting

"Since 2002, Toronto Community Housing tenants have taken part in a participatory budgeting process that is part of community planning. The process involves tenants working together identifying their community’s priorities and then deciding on the distribution of a portion of capital funds to these priorities. Toronto Community Housing sets aside $9 million in capital funds to be used for capital priorities identified by tenants. This portion of Toronto Community Housing's capital budget gets distributed across its Operating Units for tenant decision-making each year. Sixty percent of the $9 million is distributed to the Operating Units based on their size. Another 20% is split equally across the operating Units. How the remaining 20% of the $9 million gets distributed is decided by tenants based on the needs of the Operating Unit as described by tenants representing each Operating Unit and its priorities. The money can be used on capital projects such as upgrading exteriors, grounds, recreation rooms, lobbies, hallways, playgrounds and other green spaces." [1]

Influence, Outcomes and Effects

It empowers large numbers of low- and moderate-income people to take part in the decisions about their living situation and conditions.

Analysis and Lessons Learned

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See Also 

Neighbourhood Management

References 

[1] Toronto Housing. http://www.torontohousing.ca/key_initiatives/community planning [DEAD LINK]

Update: similar content can be found at https://www.torontohousing.ca/about/our-strategic-plan/archive/Documents/2008%20Community%20Management%20Plan.pdf

[2] Foroughi, Behrang (2017) "Reading Between the Lines of Participation: Tenant Participation and Participatory Budgeting in Toronto Community Housing," Journal of Public Deliberation: Vol. 13 : Iss. 2 , Article 11. Available at: https://www.publicdeliberation.net/jpd/vol13/iss2/art11

External Links

Website of Toronto Community Housing

About Tenant Participation System

Marc Piccinato, “Building Dialogue: Tenant Participation in Toronto Community Housing Corporation Community Governance” https://share.hscorp.ca/files/79-tch-dialogue-piccinato-09/

Notes

The original version of this case study first appeared on Vitalizing Democracy in 2010 and was a contestant for the 2011 Reinhard Mohn Prize. It was originally submitted by Matt Leighninger.